Returns and Refund

To provide you a worry free “ No Question Asked Return Policy” if for any reason you are dissatisfied with a purchase you made from PACKBAY, you may return the unopened merchandise in its original packing within 7 days of receiving the shipment. Please contact customer service at 09868175404 for an authorization number or complete the form on the back of the packing list before returning  the merchandise within 30 days. Customers will be responsible for shipping charges on cancelled orders. Due to their nature, Custom and Made-to-order products cannot be accepted for return unless the product was initially defective.