Terms & Conditions
These terms and conditions apply to the viewing, purchasing and sale of products through www.packbay.com (the “site”). By viewing this site, placing an order or completing a purchase, you agree to be bound by and accept these terms and conditions.
Ownership of Materials, Trademarks and Copyright
The information contained in this site including all images, designs, photographs, text and other materials (the “contents”) are copyrights, trademarks, or other intellectual property owned or licensed by PACKBAY or its affiliates, or are the property of their respective owners. The contents of this site may not be copied, republished, downloaded, transmitted, mirrored or reproduced without the prior written permission of PACKBAY or the applicable copyright owner.
Limitation of Liability
PACKBAY will not be liable for any indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory, including without limitation loss of profits, loss of business, or other economic damages. PACKBAY is not responsible for delays in delivery which result from any circumstances beyond its control. PACKBAY’s aggregate liability shall not exceed the purchase price paid for any products purchased through this site.
In a credit card transaction you must use your own debit/credit card. PACKBAY will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.
Pricing and Specifications
All information regarding pricing, products and services is subject to change. PACKBAY reserves the right to make adjustments to pricing and products for reasons including, but not limited to, changing market conditions, discontinuation, unavailability, manufacturer price changes and errors in advertisements.
Unless specifically mentioned prices listed are net and do not include shipping charges, handling fees, taxes and/or duties or special crating requirements for export shipment. Those customers who claim exemption from taxes or duties are responsible for providing PACKBAY with the necessary documentation at the time of purchase or taxes at the applicable rates will be added to their order. PACKBAY strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control.
Most products are shipped using reputed courier companies and Speed Post services. However, should your order exceed size or weight limits, “Common Carrier” will be selected to expedite delivery. Unless specified shipping charges are prepaid by PACKBAY and added to the customer’s invoice unless you choose to be billed freight collect. Any additional charges for services requested by the customer, including but not limited to inside delivery, special routing, residential delivery or pre-delivery notification must be paid by the customer.
Normal Delivery within 3-15 days.
We provide you a worry free “ No Question Asked Return Policy” if for any reason you are dissatisfied with a purchase you made from PACKBAY, you may return the unopened merchandise in its original packing within 7 days of receiving the shipment. Please contact customer service at 09868175404 for an authorization number or complete the form on the back of the packing list before returning the merchandise within 30 days. Customers will be responsible for shipping charges on cancelled orders. Due to their nature, Custom and Made-to-order products cannot be accepted for return unless the product was initially defective.
If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier. Forward the inspection report and original packing list to PACKBAY and we will file a claim on your behalf (and in most cases immediately replace the damaged item(s)). If a product is damaged during delivery to you via courier cargo or Speed Post, you must note the extent of the damage on the back of the packing list. Once complete, forward the form to PACKBAY and hold the damaged materials for disposition instructions.
Customers acknowledge that PACKBAY is not the manufacturer of any of the products purchased hereunder. Any warranty with respect to the products must come from the manufacturer. PACKBAY will pass through to customers any applicable warranties of the manufacturer to the extent permissible. Notwithstanding anything to the contrary, PACKBAY 's liability is limited to the replacement value of the products purchased from this site.
PACKBAY and its affiliates hereby expressly disclaim all warranties either express or implied, related to products, including, without limitation, any warranty of merchantability or fitness for a particular purpose, or warranty of noninfringement. This disclaimer does not affect the terms of the manufacturer’s warranty, if any.
Other than for clients with established PACKBAY credit lines, present payment terms are in advance by Credit / Debit cards, approved banking channels, Cheque/Demand Drafts etc.
This site is controlled by us from our offices within the State of Delhi, India. By accessing this site you agree that the laws of the place, without regard to conflicts of laws principles, will apply to all matters relating to the use of this site and the purchase of products available through this site. Any litigation will be brought exclusively in Delhi, India and customer consents to the jurisdiction of the Courts located therein, submits to the jurisdiction thereof and waives the right to change venue.
These terms and conditions constitute the entire agreement and understanding between you, the customer, and PACKBAY concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto, including any oral statements made by our representatives or any alternate terms supplied by you to PACKBAY unless otherwise agreed to by PACKBAY in writing. To the extent that anything in or associated with site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
Cancellation and Late/Non Delivery
Any request for cancellations of orders once duly placed on the site, shall not be entertained. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or information) any extra cost incurred by PACKBAY for redelivery shall be claimed from the user placing the order. PACKBAY shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), flood, fire, wars, acts of God or any cause that is beyond the control of PACKBAY.